Q: Premade vs Design Your Own (DYO)...what's the difference?

A: All of our premade designs are exactly that...styles, colors, and patterns that we've curated and work hard to always have available. 

Design Your Own allows you to use our special technology to choose from our entire selection of beads, colors, and styles to build a product that's uniquely yours. There are over 1,000,000 combinations available. 

Q: When will I receive my order?

A: All items are made to order and will ship within 1 business day via the method you selected at checkout. Our free US shipping takes 3-14 days.

As soon as your order has shipped, you'll receive a tracking number which can provide a more accurate date of delivery.

If you need your item more urgently, we'd suggest opting for Express shipping which provides a guaranteed delivery data (if it doesn't arrive on time, you'll be refunded for the shipping!)

Q: Do you offer custom and personalized orders?

A:  Every item in our store is available personalized, and can be configured right on our website. We gladly accept custom requests and offer our products in bulk, wholesale, branded options. Contact us to learn more.

Q: Do you offer a discount for large orders?

A: Yes, we do! We also love working with day cares, school districts, conferences, and more. We accept POs, can provide our W9, and can provide any tax exception you are due. Click to learn more!

Q: Do you offer gift wrapping and packaging?

A: All of our products are beautifully packaged and make wonderful gifts without any additional wrapping. That said, we gladly offer custom printed gift messages for $.95 as part of the checkout process

Q: Oops, I made a typo! What should I do?

A: We produce all items as ordered to avoid "correcting" something that was done intentionally. If you made a typo during the ordering process, reach out to us ASAP so that we can update your order.

Q: My questions isn't answered here 😢

A: Turn that frown upside down! Just reach out, and we'll be glad to assist. You can even send reach out via text message!

When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*

How it works

1. Add items to your cart (or shopping bag).
2. Check out with Shop Pay.
3. Choose to pay in 4 installments.

Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.

Is there a minimum order value?

Yes, your order must be $50 or more to qualify.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Have more questions?

• For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
• For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.