Refund policy

♥️ Your Item Guarantee

Our primary goal is to ensure every customer loves the item(s) that they receive. So, please reach out with any questions, comments, concerns, or issues, and we'll make it right. You can contact us via email at thegraces@bythegraces.com. Once we hear from you, we'll respond within 1 business day. 

Damages and Other Issues

Upon delivery, please inspect all items to ensure that they were not damaged during transport and that we didn't make a mistake (we strive for perfection, but we're still human!) If you notice any issues, please reach out immediately and we'll do our absolute best to make it right! 

Returns/Exchanges

All items, including gift cards, cannot be exchanged, returned, or refunded due to the custom/personalized nature of all items that we sell. That said, please see our ♥️ Your Item Guarantee above. We'll do everything we can to ensure you're satisfied with your transaction!